Face verification kab aati hai aur kyun
Binance par face verification do jagah zyada nazar aati hai. Pehli, account banate waqt identity verification ke andar: document upload karne ke baad system liveness check karta hai, yani camera ke saamne aap ka chehra zinda shakhs ka hai ya nahin. Doosri, baad mein withdrawal ya kisi aur kaam se pehle, jab system account ki hifazat ke liye dobara tasdeeq maangta hai.
Binance ki identity verification FAQ is ki wajah yeh likhti hai: "Identity verification or Know Your Customer (KYC) standards are designed to protect your account against fraud, corruption, money laundering, and terrorist financing." (official English). Yani yeh check aap ke account ko dhoke se bachane ke liye hai, aur isi liye shortcut ki koshish ulta nuqsan deti hai.
Ek baat pehle se jaan lein. Official FAQ ke mutabiq agar aap face verification pass na kar sakein to account ka withdrawal function suspend ho sakta hai. Is liye fail hone ke baad pareshani mein kisi ki baat par amal karne se pehle neeche diye gaye raaste dekh lein aur screen par aaya message ka screenshot rakh lein.
Face verification fail: chaar raaste
Pehle dekhein ke masla camera ka hai, device ka, ya video mein koi aur tha.
Dobara koshish se pehle: official hidayaat
Zyada tar fail hone ki wajah camera ke saamne ki choti baatein hoti hain. Identity verification FAQ liveness check ke liye yeh likhti hai: "Please make sure your whole face is clearly visible, centered, and your eyes are open." (official English). Yani poora chehra frame ke beech mein ho aur aankhein khuli hon.
Usi jagah doosri hidayat: "Do not wear hats, glasses, or use filters, and make sure that the lighting is sufficient." (official English). Topi aur chashma utaar dein, camera app ya phone ka beauty filter band karein, aur aisi jagah baithein jahan chehre par seedhi aur kaafi roshni ho. Peeche khidki ki tez roshni chehre ko andhera kar deti hai.
Website par process ke dauran browser refresh na karein; FAQ yeh baat alag se likhti hai. App ke liye bhi hidayat hai ke process ke dauran App refresh ya band na karein. Website par camera ki ijazat (camera access) on honi chahiye. Document upload ke marhale mein FAQ QR code scan kar ke phone se jaari rakhne ka option bhi batati hai.
CodeDekh ki raye: har nakaam koshish ke baad jaldi mein dobara try karne ke bajaye pehle roshni, chashma aur filter wali cheezein theek karein. Screen par koi had ya intezar ka message aaye to usi ke mutabiq chalein aur us ka screenshot rakhein.
Technical ya device ka masla ho to: Facial Verification Appeal
Kabhi hidayaat poori karne ke bawajood verification nahin hoti. "How to Reactivate the Withdrawal Function" wali FAQ is ko maanti hai: "Facial verification may fail due to technical difficulties or device issues." (official English). Is ke liye Binance ne appeal ka nizam rakha hai jahan dedicated auditors account ko manual tareeqe se verify karte hain.
Appeal tak pahunchne ka rasta: website par Withdraw Crypto page par alert mein [Withdraw appeal] par click karein. App mein [Wallets] mein [Spot] aur phir [Withdraw] par tap karein; pop-up mein [Appeal] chunein. Agar [Appeal] ka button nazar na aaye to FAQ Binance Support se raabta karne ko kehti hai.
[Appeal] dabane par [Facial Verification Appeal] page khulta hai. Wahan pehle security sawal aa sakte hain; FAQ saaf likhti hai ke jawab dhyan se dein, warna appeal reject ho sakti hai. Phir page par di gayi hidayaat aur misaalon ke mutabiq materials jama karein. Koi mushkil ho ya koi aisi baat ho jo faisle mein madad de, to use [Additional Information] wale hisse mein likhein.
Is ke baad intezar hai. FAQ ke mutabiq appeal jald review hoti hai aur nateeja SMS ya email par bheja jata hai. Email na aa rahi ho to spam folder aur email ki settings check karein; is ki tafseel hamari email security wali guide mein hai.
Video mein koi aur aa gaya tha? Yeh alag soorat hai
Ek aam wajah yeh hai ke verification ke waqt kamre mein koi aur bhi camera mein aa gaya: ghar ka koi fard, dost, ya madad karne wala. Binance ki is par alag FAQ hai: "Your account withdrawal function will be suspended if you fail to pass the face verification." (official English). Misaal ke taur par FAQ yahi soorat likhti hai ke verification ke dauran doosre log camera mein aa gaye.
Withdrawal function wapas chalu karne ke liye FAQ kehti hai ke un sab logon ke saath ek video Customer Service team ko bhejein jo face verification mein nazar aaye the. Video mein sab camera ke saamne baithein, sab ke chehre saaf dikhein aur sab apne ID documents haath mein uthayein. Sab log ek jagah na aa sakein to video call par record kiya ja sakta hai, magar sab ek hi screen par ek saath nazar aane chahiyein.
Video mein har shakhs camera ke saamne ek bayan bolta hai; FAQ account holder aur doosron ke liye bayan ka namoona deti hai. Agar aap English nahin bol sakte to haath mein likha bayan English mein hona chahiye aur aap us ka matlab apni zabaan mein bata sakte hain. Video ke saath sab ke ID card, driving license ya passport ki tasweerein bhejein; video par watermark na lagayein aur use edit na karein.
Alag se ek selfie bhi chahiye jis mein aap akele hon. FAQ ke mutabiq us mein aaj ki tareekh, nikaalne wali raqam aur crypto, is withdrawal ki saaf ijazat, maqsad ka bayan, aur aap ke Binance account ki email ya phone number shaamil ho. FAQ yeh bhi likhti hai ke hifazat ki wajah se Binance aap ko yeh nahin bata sakta ke camera mein aane wala shakhs kaun tha.
Support live chat ke zariye video call verification
Binance ki ek aur FAQ batati hai ke aap CS live chat mein identity verification ki darkhwast kar sakte hain. Team case dekhti hai aur zaroorat ho to aap ki sahulat ke waqt video call karti hai. Ek ahem baat: "Please note, you cannot call the Binance team, but the team will call you via video when you are ready." (official English). Yani aap khud Binance ko call nahin karte; team chat ke andar se aap ko video call karti hai.
Tayari ke liye FAQ teen cheezein kehti hai: woh KYC document saath rakhein jis se account verify hua tha, aisi jagah baithein jahan roshni achhi ho aur chehra aur ID dono saaf dikhein, aur khamosh jagah ho jahan mic theek kaam kare, kyun ke ek bayan zor se parhna hota hai. Call se pehle Binance ke disclosures aur terms of use par razamandi deni hoti hai.
Call mein document ka saamne wala hissa camera ki taraf rakhein, chehra bhi saath saaf dikhe, aur diya gaya bayan parhein. English na bol sakein to apni zabaan mein bol sakte hain, magar ID ke saath English mein likhi hui darkhwast dikhani hogi. Call ke baad team chat mein batati hai ke verification mukammal hui ya kuch aur karna hai.
Yeh kaam bilkul na karein
Yeh hissa CodeDekh ki raye hai. Face verification kisi aur se na karwayein, chahe woh "agent" ho ya rishtedar. Kisi ki tasweer ya pehle se record video se liveness ko dhoka dene ki koshish na karein. Apna selfie video ya ID ki tasweerein chat, WhatsApp ya kisi form par us shakhs ko na bhejein jo khud ko Binance ka banda kehta ho.
Asli raaste sirf teen jagah hain: Binance App ya website ka verification flow, [Facial Verification Appeal] page, aur App ya website ke andar se khula Support live chat. Jo shakhs bahar se call kar ke "face verification clear" karwane ka wada kare, woh Binance nahin hai; is ki pehchan hamari jaali support wali guide mein hai.